Refund Policy

Last updated: 2026-02-10

Website: https://www.pleaseprof.ai/

Contact: prof_dev@pleaseprof.app

This Refund Policy explains how refunds are handled for subscriptions purchased for Please Prof on different platforms.

Please note that Please Prof subscriptions are sold through different payment providers depending on the platform used. Refund rights and procedures therefore depend on where the purchase was made.

1. iOS Purchases (Apple App Store)

If you purchased a subscription through the iOS application, your transaction was processed by Apple via the Apple App Store.

All refund requests for iOS purchases must be submitted directly to Apple and are subject to Apple’s refund policies and App Store terms.

Please Prof does not process, approve, deny, or manage refunds for iOS purchases.

To request a refund from Apple, please follow Apple’s official refund request procedures through your Apple ID account.

2. macOS Purchases (Paddle)

If you purchased a subscription through the macOS application, your transaction was processed by Paddle, who acts as the Merchant of Record.

Refund eligibility for these purchases is governed by:

• Paddle’s Consumer Terms
• Applicable consumer protection laws

In accordance with applicable consumer laws (including EU and UK consumer protection regulations where relevant), eligible consumers may have the right to request a refund within 14 days of the initial purchase, subject to the terms defined by Paddle.

Refund requests for Paddle transactions must be submitted through:

• The Paddle customer portal, or
• The subscription management link provided in your purchase confirmation email.

Paddle determines refund eligibility and processes approved refunds in accordance with its policies and legal obligations.

Please Prof does not independently determine or override refund decisions for Paddle transactions.

For full details regarding refund eligibility, consumer withdrawal rights, and processing procedures, please refer to Paddle’s Consumer Terms: https://www.paddle.com/legal/invoiced-consumer-terms

3. Subscription Cancellations

You may cancel your subscription at any time through the platform where the subscription was originally purchased.

• Cancellation prevents future renewal charges.
• Cancellation does not automatically trigger a refund.
• Access to Premium features continues until the end of the current billing period.

4. Contact Information

If you have questions regarding your subscription or need assistance locating your purchase details, please contact:

prof_dev@pleaseprof.app

For refund processing status related to Paddle purchases, please refer directly to Paddle’s support channels or customer portal.